Privacy Notice
Effective July 4, 2026
This Privacy Notice explains how Driveline USA LLC ("Driveline", "we", "us"), a Colorado limited liability company, collects, uses, shares, and protects personal information when you use the Driveline application and website (the "Service").
1. Who is the data controller
Driveline USA LLC is the data controller for personal information processed through the Service. For questions about this notice or your data, contact us at support@drivelineusa.com.
2. Information we collect
- Account information — name, email address, login credentials, profile settings.
- Vehicle information — VINs, make/model/year, mileage, license plate (optional), photos, maintenance and fuel logs, expenses, documents you upload.
- Buying activity — dealership deal sheets you upload, target vehicles, pre-purchase check notes, saved listings, search alerts.
- AI mechanic conversations — messages you send to the AI mechanic and the responses.
- Support communications — messages, feedback, and bug reports you send us.
- Usage & telemetry — pages viewed, features used, device type, browser, operating system, approximate location derived from IP, timestamps, error logs.
- Cookies & similar technologies — see the Cookies section below.
Payment card details are collected and processed directly by our Merchant of Record, Paddle, and are not received or stored by Driveline.
3. How and why we use your information
| Purpose | Legal basis |
|---|---|
| Create and maintain your account; provide the Service | Performance of contract |
| Generate AI answers, deal analyses, and pre-purchase checks based on your inputs | Performance of contract |
| Enforce plan limits, prevent abuse, secure the Service, detect fraud | Legitimate interests |
| Improve the Service, fix bugs, develop new features | Legitimate interests |
| Send transactional emails (receipts via Paddle, account notices, security alerts) | Performance of contract / legal obligation |
| Send product updates and marketing (only where permitted) | Consent (you may withdraw at any time) |
| Comply with legal obligations, respond to lawful requests | Legal obligation |
4. Who we share information with
- Merchant of Record — Paddle.com Market Ltd. Processes all payments, subscription management, tax compliance, and invoicing. See Paddle's Privacy Notice.
- Hosting & infrastructure — our application is hosted on Lovable Cloud (backed by Supabase and Cloudflare) which stores database records, files, and serves traffic.
- AI providers — prompts and content you send to the AI mechanic and related AI features are processed by large-language-model providers via our AI gateway to generate a response. These providers process data on our behalf and do not use Driveline user data to train their models.
- Vehicle data providers — when you request a VIN history report, recalls, or market pricing, the VIN is shared with our third-party data provider to fulfill the request.
- Support & operational tools — analytics, error monitoring, email delivery.
- Professional advisers — legal, accounting, and insurance advisers, under confidentiality obligations.
- Authorities — where required by law, court order, or to protect our rights, safety, or the safety of others.
- Successors — in a merger, acquisition, financing, or sale of assets, subject to reasonable confidentiality protections.
We do not sell your personal information.
5. International transfers
Driveline is based in the United States, and our providers may process data in the US or other countries. If you access the Service from outside the US, your information will be transferred to and processed in the US, which may have different data protection laws than your jurisdiction. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.
6. Data retention
We keep your information for as long as your account is active and as needed to provide the Service. When you delete your account, we delete or anonymize personal information within a reasonable period, except where we must retain it to comply with legal obligations, resolve disputes, or enforce our agreements (for example, tax and billing records held via Paddle). Backups are purged on a rolling schedule.
7. Your rights
Subject to your jurisdiction, you may have the right to:
- access the personal information we hold about you;
- correct inaccurate information;
- delete your account and associated personal information;
- restrict or object to certain processing;
- receive a copy of your data in a portable format;
- withdraw consent for processing that is based on consent;
- lodge a complaint with your local data protection authority.
US residents (including California, Colorado, and other states with comprehensive privacy laws) have equivalent rights, including the right to opt out of the "sale" or "sharing" of personal information and of targeted advertising — Driveline does not engage in these activities. To exercise any right, email support@drivelineusa.com. We aim to respond within 30 days.
8. Security
We use appropriate technical and organizational measures to protect your information, including encryption in transit (HTTPS), encryption at rest for database and file storage, role-based access controls, row-level security on user data, and audit logging. No system is completely secure — if you believe your account has been compromised, contact us immediately.
9. Cookies & analytics
We use cookies and similar technologies that are strictly necessary to operate the Service (authentication, session management, security) and, in some cases, first-party analytics to understand how the Service is used and to improve it. Where required by law we will request your consent for non-essential cookies. You can manage cookies through your browser settings, but disabling essential cookies may break the Service.
10. Children
The Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
11. Changes to this notice
We may update this Privacy Notice from time to time. When we do, we will change the Effective date above and, for material changes, notify you by email or in-app notice.
12. Contact
Driveline USA LLC · Colorado, USA
Email: support@drivelineusa.com